Terms of Use

Last updated: Dec 4, 2023

About Flora’s Vanity

Flora’s Vanity is a beauty store of Smavt International Co., Ltd., specializing in providing cosmetic products for customers. Ensuring high quality products has always been a core value of Flora’s Vanity. We strive to bring carefully selected brands and products to you, along with quality services. We accompany to create a makeup corner for Flora’s women. 

About Flora’s Vanity Terms of Use

The following terms are applied when you use the website. By using the website, you agree to abide by our terms. If you do not agree with these terms, you may not use the website.

• INTELLECTUAL PROPERTY: This website is property of Smavt International Co., Ltd., and operated by Flora’s Vanity team. All content on the website (including drawings, designs, graphics, photographs, logos, texts) is copywrited, belongs to or exclusively licensed for SMAVT and Flora’s Vanity. Flora grants permission for you to use our contents for personal and non-commercial purposes.
• LIMITED LIABILITY: To the maximum extent permitted by applicable law, Flora will not be liable for any damages or any loss arising in connection with the use of our website. Agreeing with this term means you (or, if you are a minor, your parents or legal guardian) agree that you have waived your right to recourse to SMAVT or Flora for these damages and that this is a reasonable allocation of risk.
• PURCHASE: By placing an order, you agree to purchase according to the terms below. All orders are subject to availability and pricing on the website. All products purchased are for personal use only. For more information about buying and selling in bulk, please contact us for help. Please note that products sold with a discount will not be exchanged or returned under any circumstances. Each coupon code can only be used for 1 transaction and cannot be used in conjunction with any other offers. Only 1 promo code can be used in 1 order. Once your payment is confirmed, Flora will notify you of a successful order. We will send you an email to confirm your order.
• PRICE POLICY: All prices on the website include VAT and do not include any other costs. Flora reserves the right to change the prices of products and related contents posted on the website at any time without prior notice. You will have to pay the correct price equal to the price posted on the website at the time your order is confirmed. Flora reserves the right to refuse or cancel your order if the product is no longer in stock, has the wrong price or is incorrectly described. The retail prices of our products on the website and at our partner stores are the same. However, promotions on this website and other sales channels may vary. If you have visited our partner stores, please ensure that you have added or updated your reference information (Store code) in your member account before placing any orders on the web. We ensure your best interests by cross-checking store promotions before processing your online order.
• SHIPPING POLICY: We only deliver during business hours from Monday to Friday (excluding holidays).For each order, we need 24 working hours to process. If you place an order during the promotion period, the time may be longer. We always try our best to process your order as quickly as possible. We work with different delivery units for shipping. All parcels require a signature upon delivery. The shipper may contact you to arrange delivery, confirm delivery details and re-arrange delivery (if applicable) at any time. If no one takes delivery, the carrier will leave a notification that the parcel has been returned to the local warehouse. In this case, please contact the shipper according to the information in the notification you received. If you choose cash on delivery, please note:
  + We reserve the right to refuse certain payment methods;
  + We only accept payment in Vietnamese Dong;
  + If you do not accept your order or finish payment fully at the time of delivery, we reserve the right to refuse delivery of the product. Delivery times may vary depending on the shipping unit and may be longer in areas where promotions take place. We thank you for your patience. Occasionally delivery may be affected by an event beyond our control. In this case, we will contact you as soon as possible to notify you. You have the right to cancel this affected order more than 30 days from the order date. Please contact the Flora team for assistance with order cancellation. You will be required to return any relevant products you have received, and we will refund all costs you have paid, including delivery costs (if applicable). You agree to pay costs incurred during transportation (if any).
• EXCHANGE AND RETURN POLICY: If you are not completely satisfied with products purchased from this website for any reason, you may contact us for a return or exchange within 30 days of purchase (based on invoice). Products must be returned in new condition or have been used less than 3 times. However, we carefully monitor returns to avoid abuse of this policy and reserve the right to limit returns for purchases on this site in all circumstances. We always make every effort to control product quality during the processing of your online order. However, there may still be defective products. In this case, please notify us immediately via email: csm.vn@florasvantiy.com. We will arrange for you to exchange or return the product in a timely manner. In case there is no similar product to exchange, you have the right to exchange for another product, and agree to pay the costs incurred (if any). We do not refund change if you choose to exchange it for another product at a lower price than the defective product.
  
• PAYMENT METHODS AND ONLINE PAYMENT SECURITY: We accept the following payment methods:
  + Transfer: directly to the bank account of SMAVT International Company. Relevant information about our account will be provided to you during the order confirmation process;
  + Cash on delivery;
  + E-wallet: Our online payment system is provided by a payment gateway service partner (“Payment Gateway Partner”). These partners are licensed to operate legally in Vietnam. Complying with the law and online payment safety regulations is our top priority to ensure your best interests when using purchasing services on our website.
• PERSONAL INFORMATION: To buy or register on our website, we need you to provide some personal information such as name, email, date of birth. In addition, Flora also collects other information when you use our services and products through the website such as address, mobile, payment card number or any other information you choose to provide. There is also information from your device automatically, including location information, navigation information, device information and information provided by tracking technologies, such as cookies. The above information will be used for:
  + Process your online orders;
  + Create and maintain your member account;
  + Personalize your online experience with content and offers tailored to your interests;
  + Provide customer service and after-sales service;+ Send information about surveys, other marketing activities and programs to you;
  + Improve and tailor our services to your individual needs to improve your experience at Flora;
  + As required by law, we may from time to time collect, store and provide at any time when required by law or at the request of the government.
• PRIVACY POLICY: Flora is committed to protecting your privacy. Your information will not be sold, transferred, given or disclosed to any third party for commercial purposes. We may share your information with our contracted partners, including partners who:
  + Offer our products in their stores with the aim of optimizing our customer service range;
  + Help us operate the website;
  + Conduct our marketing activities. We have assessed and selected a third-party service provider to assist us in managing our website. Our customer database is stored in the service provider’s server. According to the contract, the service provider must not violate any terms through this policy. We maintain administrative safeguards to protect the information we collect through the Services. With the unpredictability of technology and the online environment, data breaches can still occur. Flora will be solely responsible for notifying you via email within 24 hours of detecting the problem. For example, if the information server is attacked by hackers, resulting in the loss of members’ personal data, we will be responsible for reporting the incident to the relevant investigation agency for a timely solution. time and notify the user of the problem.
• COOKIES:
  Effective date: April 20, 2020.
  Cookies are files created by the website the user visits. Cookies make your online experience easier by saving browsing data. With Cookies, websites can maintain your logged in status, remember site preferences, and provide content tailored to the user’s location. This data includes IP address, browser type, number of visits and other data related to website navigation. Cookies do not collect sensitive information such as financial information or passwords. The use of cookies is standard on the Internet. Although most Web browsers automatically accept cookies, the decision to accept them is yours. By using our Site, you consent to our use of cookies in accordance with this Cookies Policy. Internet browser settings are usually programmed to accept Cookies by default, but you can easily adjust this by changing your browser settings. However, if you choose to disable Cookies on your browser, you may not be able to benefit from all the functionality offered by our Website.

Frequently Asked Questions (FAQs)

How do I place an order?

Currently, you can order Flora’s Vanity products through the following channels:

• Website: www.florasvanity.com
• Facebook: www.facebook.com/florasvanity
• Hotline: 028.3827.1960 (open from 08:30 to 17:30 from Monday to Friday)
• The list of our business partners’ stores which we have updated in the page “Where to buy” on our website. You can choose the stores which is convenient for you to purchase. The prices are the same as on our website.

Our customer service team will contact and confirm any questions you have about the product and the conditions of purchase.

Why do I have to log in to my account? Is the account free?

• You need to have an account and log into the website www.florasvanity.com to be able to order products at Flora’s Vanity. In addition, you will receive more benefits when you register to become a member of the Glow-getters community at Flora’s Vanity. You can also rate and write reviews about our products at this site.
• This account is completely free, you can register on the website quickly, or simply Login or Register for an account using your Facebook or Google account.
• In addition, you will receive useful information from Flora’s Vanity monthly on beauty solutions, as well as special offers when shopping for products from famous brands in the world which cooperate with Flora’s Vanity.

Why do I have to do a Skin Care Survey?

With the desire to understand skin condition and to provide the most suitable advice for each customer, Flora’s Vanity needs some information about the current skin of the customer. You only need to answer 8 questions and will receive a gift from Flora’s Vanity then.

Which brand is on Flora’s Vanity?

Currently, Flora’s Vanity is cooperating exclusively with the Mirokal brand. In the future, Flora’s Vanity will have more beauty brands and more product lines to serve you.

When will Flora’s Vanity brands have promotions?

Flora’s Vanity will always update information about promotions, gifts or special offers on media such as the Website, Facebook, Instagram and advertising banners. Or you can subscribe to our newsletter to be updated promptly.

Where does the origin of the products on Flora’s Vanity come from?

All products of Flora’s Vanity are selected and imported from all over the world.

We always ensure the goods are always taken care of from the stage of ingredient selection, production and packaging. The products that we send to you always meet the quality standards and Flora’s Vanity always wants to give you a great user experience.

Does Flora’s Vanity have a physical store?

Currently Flora’s Vanity does not have a store in Vietnam but you can purchase products at premises of our business partners as stated in the part “Where to buy” in our website.

You can also buy goods through the website: www.florasvanity.com or Facebook: www.facebook.com/florasvanity or call center: 028.3827.1960.

Flora’s Vanity’s customer service team are always eager to give a consultation to our customer the best beauty solutions.

If I have more questions about Flora’s Vanity’s products and want more consultation, where can I contact?

If you have any further inquiries or concerns about the terms and policies, as well we any concern or complaint about the personal information privacy please contact with us by letter or email at:

Address: M Building, Level 4-5, No.09 8th. Street, Lot C7B-02A, Zone A, Saigon South New Urban Area, Tan Phu Ward, District 7, Ho Chi Minh City, Viet Nam

Email: csm.vn@florasvanity.com